Thank you for shopping at The Shot Heads. We hope you are happy with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

2. Return Process

  • You have [number] calendar days to return an item from the date you received it.
  • To initiate a return, please contact our customer service team at info@theshotheads.com to obtain a Return Merchandise Authorization (RMA) number.
  • Please include the RMA number and details about the product you would like to return.
  • Once approved, we will provide you with instructions on how to return the item.

3. Refunds

  • Upon receipt of the returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately. We will assess the issue and provide instructions on how to proceed.

6. Contact Information

  • If you have any questions about our return policy, please contact us at info@theshotheads.com or visit our Contact Us page for more information.